Poly - POLY+
Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - for RealPresence Collaboration Server 1800; RealPresence Collaboration Server 1800
Poly
487P-18500-112
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | POLY+ - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Designed For | RealPresence Collaboration Server 1800; RealPresence Collaboration Server 1800 |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Poly RealPresence Collaboration Server 1800, 1800 IP only 10x1080p60/20x1080p30/40x720p/80xSD, 1800 IP only 15x1080p60/30x1080p30/60x720p/120xSD, 1800 IP only 2x1080p30/5x720p/10xSD, 1800 IP only 2x1080p60/5x1080p30/10x720p/20xSD, 1800 IP only 3x1080p60/7x1080p30/15x720p/30xSD, 1800 IP only 5x1080p60/10x1080p30/20x720p/40xSD, 1800 IP only 7x1080p60/15x1080p30/30x720p/60xSD ¦ Poly - Polycom RealPresence Collaboration Server 1800 |